Warranty, Terms Conditions

No deductions or credit may be taken for any reason until a credit memo has been issued by Craftline. Any unauthorized deduction will automatically put the account on credit hold.

Purchase order number and complete shipping information are required on all purchase orders.

CRAFTLINE® will choose the most cost effective surface shipping method possible. Distributors may, however, specify a particular truck line or shipping method. Any additional costs incurred by CRAFTLINE® will be charged back to the Distributor. Distributors with pre-established third party freight billing arrangements should provide CRAFTLINE® with the shippers name and third party account number. Products required to be shipped by truck will incur a $10.00 pallet and wrap charge for each pallet needed and shall be paid by Distributor.

All CRAFTLINE® shipments are F. O. B. North Haven, CT. Title passes from CRAFTLINE® to the purchaser at the time of shipment. Carton shortages and damages must be claimed against the carrier at the time of delivery. To expedite processing of claims against the carriers, the customer must note damages or shortages on the bill of lading at the time of delivery, and promptly request an inspection by the carrier or his claims agent.

All reports of damaged shipments or shortages are to be copied and sent to the attention of the CRAFTLINE® Customer Service Department.

Any expense due to or resulting from a refused shipment shall be borne by the Distributor. A 15% restocking fee and all shipping costs will be charged back to the Distributor if shipment is refused. Future shipments will not be made until CRAFTLINE® is reimbursed for prior expenses. Debit memos or invoice deductions will be charged back to the Distributor’s account.

Distributors may submit product to CRAFTLINE® that is deemed to be defective in material or workmanship for a period of 1 year from date of shipment. Discontinued or obsolete items will not be considered for credit.

Debit Memos or invoice deductions are not allowed and will be charged back to the customers account.

The Warehouse Distributor must first call the CRAFTLINE® customer service department at 1-800-505-9099 to obtain a Return Authorization (RA) number.

The suspect product must be shipped to CRAFTLINE®, freight prepaid, with the RA number clearly marked on all cartons. It will then be inspected by CRAFTLINE® personnel and a final disposition will be made.

Products deemed to be defective will receive full credit.

Products shown on this website and printed catalog are subject to change.